REFUND, RETURN & EXCHANGE POLICY

01. GENERAL POLICY

At CLAPCULTURE, every order is processed and packed with care. Because our products are made and packed specifically for customer orders, we do not provide refunds, returns, or exchanges for change of mind, personal preference, or dissatisfaction with the product where the product has been delivered correctly and is not verified as defective, damaged, or incorrectly supplied.

02. NO REFUND FOR CHANGE OF MIND

If you do not like the product after delivery, change your mind, no longer require the product, or simply do not wish to keep it, no direct return or refund will be applicable.

03. SIZE SELECTION & SIZE ISSUES

Customers are responsible for selecting the correct size before placing an order. A detailed size chart and available sizes are provided on the CLAPCULTURE website. Customers are strongly advised to review the size chart and select their size carefully before completing payment.

Incorrect size selection, fit preference, the product feeling larger or smaller than expected, or a change in size preference will not ordinarily qualify for a return, refund, or exchange. CLAPCULTURE does not encourage or provide routine size exchanges.

04. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

A refund or other appropriate resolution may be considered only where the product is reasonably verified to be:

• Damaged before or during delivery;
• Defective in material or manufacturing quality; or
• Incorrectly supplied compared with the confirmed order.

Any such claim must be reported promptly after delivery and is subject to verification by CLAPCULTURE.

05. MANDATORY VERIFICATION

No refund will be initiated merely on the basis of a customer's claim. CLAPCULTURE will first review and verify the issue.

For verification, we may request:

• Order number and registered contact details;
• Clear photographs of the product and packaging;
• Photographs showing the alleged damage or defect;
• A video or unboxing video, where available;
• Images of the shipping label or package, where relevant; and
• Any other reasonable information required to investigate the claim.

The final decision on whether a reported issue qualifies for a refund or other remedy will be made after reviewing the available evidence and applicable circumstances.

06. REFUND PROCESSING

If a claim is verified and approved for a refund, the refund will be initiated within 7 to 10 business days after approval and completion of the verification process.

The time required for the refunded amount to appear in the customer's account may additionally depend on the bank, UPI provider, payment gateway, card issuer, or other payment service provider.

07. NO DIRECT RETURN POLICY

Customers should not courier or send products back to CLAPCULTURE without first receiving written return instructions from our official support team.

⚠️ Any product sent back without prior authorization may not be accepted or processed.

08. IMPORTANT CONDITIONS

• •Refunds are not automatic and are subject to verification and approval.
• •Change of mind or dislike of the product does not qualify for a refund or return.
• •Size-related issues caused by incorrect customer selection do not qualify for a refund or routine exchange.
• •Customers must review the size chart before placing an order.
• •Claims relating to damage, defects, or incorrect products must be supported by reasonable evidence.
• •Do not send any product back unless instructed by CLAPCULTURE through an official support channel.

10. CONSUMER RIGHTS

This policy is intended to describe CLAPCULTURE's standard refund, return, and exchange process. Nothing in this policy is intended to exclude, restrict, or waive any consumer right or statutory remedy that cannot lawfully be excluded or restricted under applicable law.

11. CONTACT US

For refund or product-issue requests, please provide your order number, registered mobile number, product name, and a clear description of the issue.