PRIVACY POLICY
CLAPCULTURE • Last Updated: 16 August 2026
CLAPCULTURE (“CLAPCULTURE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, products, services, and customer-support channels.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or purchase from https://clapculture.com/.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
01. INFORMATION WE COLLECT
Depending on how you interact with CLAPCULTURE, we may collect the following information:
A. Personal and Contact Information
- Full name
- Email address
- Mobile / telephone number
- Billing address
- Shipping / delivery address (City, state, postal code, country)
- Information provided when contacting our customer support team
B. Order and Transaction Information
- Products purchased and order numbers
- Order date, time, and order value
- Shipping and billing details
- Payment status, transaction references, refunds or cancellations
We do not collect or store your complete debit-card, credit-card, banking password, UPI PIN, or other authentication credentials. Payments are processed through third-party payment service providers in accordance with their privacy policies.
C. Website and Technical Information
- IP address, device type, operating system, and browser type
- Approximate location derived from technical signals
- Pages visited, duration, and website interaction metrics
D. Cookies and Similar Technologies
We use cookies and local storage to keep our website functioning properly, preserve cart contents, maintain session states, understand site analytics, and improve performance.
02. HOW WE USE YOUR INFORMATION
- Processing, verifying, and fulfilling your orders
- Delivering packages via authorized courier partners
- Providing order status confirmations, updates, and tracking links
- Processing verified cancellations and refunds
- Providing dedicated customer support and resolving inquiries
- Maintaining store security, preventing fraud, and complying with legal obligations
- Improving our products, catalog lineup, and website experience
We seek to process personal data in accordance with applicable law and for lawful purposes pursuant to India's Digital Personal Data Protection Act, 2023.
🚨 03. PAYMENT INFORMATION & OFFICIAL UPI NOTICE
CLAPCULTURE does not ask customers to share their UPI PIN, card PIN, CVV, OTP, banking password, or other confidential credentials with us through WhatsApp, telephone, email, social media, or any other channel.
CLAPCULTURE is not responsible for payments made to unauthorized UPI IDs, QR codes, bank accounts, or phone numbers. Always verify the published UPI ID before transferring money.
🛑 Never share your UPI PIN or OTP with anyone claiming to represent CLAPCULTURE.
04. HOW WE SHARE INFORMATION
We share necessary information only with trusted third parties to provide our services:
- Payment gateways and processors (Paytm for Business, UPI networks)
- Shipping, courier, and logistics providers
- Cloud hosting and database infrastructure partners
- Customer communication and notification services (SMTP / WhatsApp)
- Government authorities or law-enforcement agencies where legally required
We do not sell your personal information to third parties for independent marketing purposes.
05. DATA SECURITY & RETENTION
We employ standard technical and organizational security measures to protect customer information from unauthorized access, alteration, disclosure, or destruction.
Personal data is retained only for as long as necessary to complete transactions, fulfill statutory accounting and tax obligations, resolve disputes, and maintain operational logs.
06. YOUR RIGHTS & CHOICES
Under applicable data protection regulations, you may:
- Request information regarding data processed by CLAPCULTURE
- Request correction or updating of inaccurate records
- Request deletion of data where legally permissible
- Opt out of marketing communications at any time
07. PRIVACY GRIEVANCE & CONTACT
For privacy-related inquiries, please include “Privacy Request” in your email subject line.